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Barranquilla Chamber of Commerce: Transforming Business Assistance with Technology and a Human Touch
Omnichannel centralization of WhatsApp, email, web chat, and calls with automated service desks, achieving a 65% faster response time and 100% traceability.
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Expreso Brasilia + Sagicc: Omnichannel Service Connecting Thousands of Travelers Across Colombia
Centralized digital, commercial, service desk, and helpdesk channels with chatbots and voicebots, driving 70% digital sales and 100% traceability for service tickets.
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Mi Corral: Omnichannel Service for Pet-Friendly Experiences
Integrated channels, full traceability, and real-time metrics to deliver warm, personalized service to pet lovers across Colombia.
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Pérez Radiólogos: Personalization and Efficiency in Patient Care
Omnichannel service, telemedicine, and personalization elevate the patient experience with clear gains in productivity and traceability.
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Fabrica de Credito: Faster, Traceable Communications with Sagicc
Centralized channels, real-time reporting, and automated financial workflows deliver more efficient omnichannel service.
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Grupo Dico: Transforming Customer Service with Omnichannel Efficiency
Integrated every service channel and automated sales and post-sales processes to deliver traceability, agility, and a unified customer experience.
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Radiologos Asociados: Omnichannel Impact on Patient Care
Unified every channel in a single platform with intelligent bots and automations, improving response times by 50% and sharply reducing abandonment.
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Ultracem: Automation Driving Digital Sales in Three Countries
Integrated a bot with the ERP and automated the full sales flow, achieving 95% digital operations while expanding into three countries.
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Universidad de la Costa: Omnichannel Service and Measurement to Strengthen Student Support
Complete integration between telephony and digital channels with real-time reporting to measure productivity, efficiency, and campaign effectiveness.
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Universidad Simon Bolivar: Transforming Academic Service with Omnichannel Support and Smart Data
Integrated digital channels and advanced reporting to improve response times and strengthen relationships with undergraduate and graduate students.