Resolve faster with an easy-to-use platform that unifies WhatsApp, telephony, email, and chat — enhanced by AI and real-time metrics.
Centralize channels, automate repetitive tasks, and measure in real time. With Sagicc, your team handles more tickets without losing the human touch.
AI suggests responses, routes by skill, and provides a single customer view to maintain context across WhatsApp, telephony, email, and chat.
Clear SLAs, measurable response times, and a knowledge base that reduces repetitive tickets. More confidence, greater retention.
Automations, macros, and real-time dashboards help prioritize, resolve on first contact, and improve through continuous coaching.
Frictionless shopping: confirm stock, manage returns, and notify shipments in a single thread.
It’s an easy-to-use and very intuitive platform. Sagicc has supported and accompanied us throughout the entire process of improving our customer service.
With Sagicc, your support team maintains context, prioritizes by SLA, and coordinates tasks seamlessly to resolve issues on the first contact.
Customer Support in Sagicc
Quickly find answers to common questions about how Sagicc enhances customer service, optimizes processes with AI, and ensures continuity across all support channels.
An omnichannel platform that centralizes WhatsApp, telephony, email, chat, and social media — powered by AI and real-time metrics.
AI classifies requests, suggests responses, extracts key data, and performs repetitive tasks (e.g., validating information or creating a ticket). When complexity is detected, it transfers to a human agent with full context for a faster resolution.
Sagicc unifies profiles by number, email, or ID and detects duplicates. You’ll see a single thread with full history, avoiding cross-responses and improving conversation continuity.
Tiered help desk, updated documentation, role-based training, and continuous improvement sessions. Depending on your plan, you can also have an account manager and periodic metric reviews to optimize performance.
