Sagicc Help Center

Sagicc is a 100% cloud-based omnichannel customer service software offered under the SaaS (Software as a Service) model. The implementation cost depends on your company’s needs (number of agents, channels, additional modules, etc.). Schedule a consultation with one of our experts to receive a personalized diagnosis and quote.

The contract duration and basic commitments are defined in the commercial agreement. Schedule a consultation with one of our experts to review your case and determine the best conditions for your company.

Yes. We hold ISO 27001:2013 certification for Information Security Management Systems and ISO 9001:2015 for Quality Management Systems. These certifications ensure both data security and excellence across all our processes (Design, Development, Sales, Implementation, and Support).

Sagicc integrates directly with Meta’s official WhatsApp Business API, designed for medium and large companies looking to scale customer engagement, accelerate sales, and improve technical support results.

No. Sagicc supports Bring Your Own Provider (BYOP), giving businesses the flexibility to choose the providers that best fit their goals and needs.

We look for partners with legal compliance, experience in technology, marketing, or B2B sales, strong expertise in their fields, commitment to excellence, and a customer-focused approach. If you meet these criteria, contact us to explore partnership opportunities.

We promote Paperless policies and digital optimization through our omnichannel integration platform. This helps reduce paper usage, improve operational efficiency, lower carbon footprints, and encourage sustainable business practices.

Storage capacity is fully scalable. Each client receives a minimum of 100GB plus 5GB per user. There is no fixed maximum limit, and additional storage can be purchased at $0.30 USD per GB as needed.

Sagicc is ISO 27001:2013 certified and hosted on Amazon Web Services (AWS). We use strong authentication, data encryption in transit and at rest, threat monitoring, backups, and continuous updates to ensure the protection of all customer data.

No. All Sagicc updates are included at no extra cost. Updates are applied automatically without disrupting operations. Only some third-party services, such as WhatsApp, may incur external fees.

The duration and terms of the contract are defined in the commercial agreement. Schedule a consultation to determine the best option for your business.

Your company owns 100% of the information. Sagicc is not authorized to use your customers’ data or content under any circumstances.

Not immediately. Once you notify cancellation, you’ll have 30 days to download all your data (campaigns, customers, and interactions) before access is deactivated.

They include cloud infrastructure, helpdesk and support per SLA, Customer Success service with monthly meetings, and access to Sagicc Academy — our e-learning platform for CX training and software best practices.

Yes. Annual payments offer benefits such as prepayment discounts, simplified billing, predictable budgeting, and a stronger long-term commitment to the platform.

No. Support is fully included in the license cost. Our team provides technical assistance, guidance, and troubleshooting without extra charges.

The process includes: 1) Stakeholder workshop to collect requirements, 2) Deployment of your instance, 3) Configuration with an implementation engineer, 4) User training, and 5) Go-live with initial support. Schedule a consultation for details.

Yes. Sagicc provides tools and APIs that allow easy integration with other corporate systems to improve customer service management efficiency.

As long as your subscription remains active, you’ll have full access and can export your data at any time. After cancellation, you’ll have 30 days to back up your information.