Automate tickets, integrate your technical tools, and scale internal support with AI — all in one place.
Reduce resolution times, improve internal user satisfaction, and optimize resources with a platform that adapts to your operation.
Your team accesses full history, knowledge base, and user context from a single screen, reducing mean time to resolution (MTTR).
Employees find instant answers through the knowledge base, smart chatbots, and self-service portals, freeing up your IT team for strategic tasks.
Monitor incident status, SLA compliance, and team workload. Make data-driven decisions with real-time metrics.
Centralize tickets, meet SLAs, and make informed decisions with real-time metrics. Manage the entire incident lifecycle in one platform.
Reduce operating costs, improve internal user satisfaction, and free up your team’s time for strategic projects.
Connect your development, monitoring, and collaboration tools. Automate assignments, escalations, and resolutions with workflows that adapt to your operation.
IT Help Desk with Sagicc
We answer the most common questions about incident management, automation, integrations, and metrics for IT teams.
It integrates all support channels (email, chat, calls, WhatsApp, web tickets) into a single inbox, ensuring that no incidents are lost and every request is fully traceable.
Yes. With business rules and automated flows, Sagicc assigns requests to the right department or agent, reducing resolution time and human errors.
Beyond centralizing all channels, it provides real-time dashboards, custom reporting, and bots that handle basic inquiries, freeing your IT team to focus on critical issues.
Yes, you can send alerts and technical communications (e.g., system outages, scheduled maintenance) to all users from a single panel.