Design smart flows that reduce manual tasks, enforce business rules, and leverage conversational AI.
Centralize your processes with intelligent rules and automated flows that cut errors, accelerate support, and elevate the customer experience.
Automated flows assign each case to the right agent or team, eliminating delays and unnecessary reassignment.
Configure clear SLAs so your team replies faster and consistently across every channel.
Monitor metrics such as resolution times and agent performance to improve operations with real-time insight.
Automate to simplify complex processes, reduce response times, and boost team productivity.
Automate post-service follow-up and every key moment to deliver consistent, high-quality journeys.
Flow automation
We answer the most common questions about automation, integrations, and scalability.
Yes. Flows allow you to transfer or reassign cases to a specific agent, a bot, or even move them to another campaign automatically.
Yes. With the “create task†action you can define waiting days and notes so the system schedules the next contact automatically.
No. Sagicc offers an intuitive interface to design rules and processes that any team can adapt.
Absolutely. Start with basic processes and expand into complex flows as your business grows.