Centralize WhatsApp, telephony, email, web chat, and social media in a single workspace. Deliver consistent responses on every channel.
Improve customer experience and boost operational efficiency from a single platform.
Your team works every interaction from a single view—no switching tools or duplicating effort.
Customers receive the same quality response on WhatsApp, email, phone, or social media, always with complete history.
Monitor metrics and spot improvement opportunities to optimize every touchpoint.
The channel your customers prefer, now with complete traceability.
Calls, recordings, and supervision in one interface
Centralize every support mailbox and route cases automatically to the right team, ensuring continuity across touchpoints.
Engage customers at the perfect moment
Reply on social channels with traceability and full context.
Sagicc omnichannel
We cover the most common questions about channel integration, automation, and service continuity.
Connect WhatsApp, cloud telephony, email, SMS, web chat, and social networks such as Facebook, Instagram, and Telegram. Sagicc also lets you integrate forms, smart bots, and APIs with your business systems.
Multichannel lets you open several channels, but they operate in silos. Omnichannel brings every interaction into a single platform, always preserving customer context.
You reduce response times, maintain continuity, increase agent productivity, and make better decisions with real-time metrics.
It depends on the level of automation and agent volume you require. Essential, Standard, and Professional plans offer different channel mixes, analytics, and support tiers so you can scale at the right pace.