Turn every call into an opportunity

Run voice alongside WhatsApp, email, and chat in one platform. Answer, transfer, and record calls in real time with full customer history and AI powered metrics.

Schedule a demo
Turn every call into an opportunity

Voice features built to scale your support

Embed telephony into your customer platform and deliver clear, traceable, consistent experiences.

Configure in minutes without infrastructure

Activate numbers, design your IVR, and manage calls with intelligent routing in one place.

Fast telephony setup

Real results with telephony

Companies across industries optimize service by integrating telephony inside Sagicc. Less waiting, tighter control, and better experiences on every call.

Talk with sales
  • 2x
    more calls resolved on first contact.
  • -35%
    reduction in time spent waiting in queue.
  • +50%
    increase in agent productivity by merging voice with other channels.
  • 3x
    greater visibility into performance and quality metrics.
Fundamentals
Always connect to the right agent

Telephony made simple

Integrate voice into your omnichannel strategy to guarantee continuity, control, and scalability for every customer interaction.

  • Always connect to the right agent
  • Flexible, scalable architecture
  • Real-time metrics
Scalability
Live coaching and collaboration

Scale your operation with AI

Automate repetitive processes with voicebots and smart rules so your team focuses on high-impact conversations.

  • Live coaching and collaboration
  • Automation with voicebots and AI
  • Complete telephony for your operation

Telephony

Frequently asked questions

We answer the most common questions about voice integration, automation, and continuity.

Can calls be recorded and stored?

Yes. Every call can be recorded securely and stored in the customer history for follow-up, audits, or agent training.

How do voicebots work in telephony?

Sagicc voicebots answer simple calls around the clock, validate key information, and escalate automatically when an agent is required, reducing workload and response times.

How secure is the telephony system?

Sagicc uses encryption and secure storage to comply with privacy policies and quality standards, protecting company and customer data.

Can I run outbound dialing campaigns?

Yes. With Sagicc's predictive dialer your team runs outbound campaigns more efficiently with centralized tracking.