Trust and Security
We build our platform with security, privacy, and compliance from day one
ISO/IEC 27001:2022
Information Security Management System
ISO/IEC 20000-1:2018
Service Management System
ISO 9001:2015
Quality Management System
Law 1266 of 2008
Habeas Data
Law 1581 of 2012
Personal Data Processing
Law 1273 of 2009
Information and Data Protection
Law 1928 of 2018
Information Security
Amazon Web Services
Privacy Policy
How we collect and protect your data
Service Level Agreements (SLA)
Availability and support commitments
Service Management Policy
Operation and maintenance guidelines
Integrated Management Policy
Quality and continuous improvement framework
Do you have data protection and information security policies?
Yes, they are publicly available on our website sagicc.co
How does Technisupport / Sagicc protect customer information?
We implement an Information Security Management System (ISMS) based on the ISO 27001 standard in its current version, ensuring confidentiality, integrity, and availability of data.
Do you have recognized certifications that guarantee service quality and information security?
Yes, we currently have current certification with ICONTEC under ISO 9001:2015 Quality Management System Requirements and ISO/IEC 20000-1:2018 Service Management System Requirements, and with Bureau Veritas we have certification under ISO/IEC 27001:2022 Information Security Management System Requirements.
Where is customer information using Sagicc stored?
Information is hosted in secure environments with certified cloud providers that meet high standards of security and legal compliance.
Are backups made of data stored in Sagicc?
Yes, cloud data storage includes backups.
Are backups made in different locations?
Yes, backups are made in different locations with the partnered certified cloud provider.
Who has access to my data within Sagicc?
Only authorized personnel with defined roles and access controls based on need and confidentiality; additionally, all our team signs confidentiality agreements.
Do you comply with personal data protection regulations?
Yes, we comply with Law 1581 of 2012 and other applicable regulations on personal data protection, as well as international information security standards.
Do you have controls for managing personal data incidents?
Yes, we have a contingency and disaster recovery plan that includes the management of incidents involving personal data.
What should I do if I detect a security incident or vulnerability?
You can report it directly to our support team at +57 605 319 8908 or to the official email soporte@sagicc.co. We have an incident management procedure for immediate attention.
What does it mean that Technisupport is ISO 20000-1 certified?
It means our technology services, such as Sagicc, are managed under a framework of best practices that guarantee their availability, continuity, and operational quality.
How do you ensure Sagicc service continuity?
We have continuity and disaster recovery plans, automatic backups, and 24/7 platform monitoring.
How are requests and technical requirements managed?
Through our ticket system, which allows tracking incidents, change requests, and requirements according to agreed service levels (SLA).
What happens if the service experiences an interruption?
Our technical team acts immediately under incident management and communication procedures established by our Service Management System.
Can I request service performance reports or metrics?
Yes, we deliver availability reports, response times, and SLA compliance according to commitments established in each contract, as long as Technisupport's or a third party's confidentiality is not affected.