Smart organization
Classify articles by categories and sections so your team finds the right information in seconds.
Every answer in one place
Create, organize, and share articles, guides, and FAQs so customers and teams solve questions quickly.
Create, organize, and share articles, guides, and FAQs so customers and teams solve questions quickly.
Boost team productivity, reduce support load, and give customers fast, reliable self service.
Classify articles by categories and sections so your team finds the right information in seconds.
Enable content for Gen AI and RAG powered bots and deliver precise responses inside automated conversations.
Share a read only version with customers so they can self serve without waiting for support.
Turn content into a strategic asset for your operation.
Knowledge base
We cover the top questions about using a knowledge base to improve service.
Create themed categories and sections (for example products, internal processes, technical support) to keep articles structured and easy to locate.
Yes. You control visibility for every article, deciding which ones are team only and which ones customers can read.
You can flag articles for use with Sagicc bots powered by Gen AI and RAG so virtual agents give accurate, up to date answers.
Yes. The knowledge base integrates with your help center or public site to deliver fast self service that is always available.