Bring interactions, history, and customer data together so your teams resolve faster and with higher quality.
Collaborate in real time, maintain complete visibility, and deliver consistent experiences across every channel.
Share information across departments and let multiple users collaborate on the same ticket with defined roles and permissions.
Monitor key performance metrics and detect bottlenecks before they impact customers.
Deliver consistent answers across every channel, building trust and reducing wait times.
Give your team full customer context without searching across multiple systems.
Deliver seamless service where every ticket retains its history even when agents or channels change.
Automate organization and follow-up so each request reaches the right person at the perfect time.
Ticket management
We answer the top questions on collaboration, continuity, and automation within Sagicc ticketing.
A ticket groups every interaction related to a customer or request, giving your team complete context.
Yes. Reassign tickets between users or merge them when they correspond to the same case while preserving full traceability.
Every action is recorded with user, date, and details, ensuring control and traceability across the operation.
Configure statuses, priorities, permissions, and flows to match your operation with complete flexibility.