Overview
Fábrica de Crédito is a company specializing in facilitating credit access for individuals and businesses. It connected seven channels and uses AI on WhatsApp to guide clients, check obligations, and strengthen debt collection.
Key Outcomes
- 1,000 monthly processes
- 7 connected channels
- 4 weeks implementation time
From First Contact to Debt Recovery, with the Same Context
“With Sagicc, we transformed our credit and debt collection operations. We moved from manual Excel processes to an omnichannel platform powered by Artificial Intelligence.”
— Sergio Rueda, Business Lead
The Challenge
Excel spreadsheets and separate tools scattered information, increased error risk, and hindered tracking. Delays negatively impacted credit placement, debt collections, and the overall customer experience.
The Solution with Sagicc
Sagicc brought together WhatsApp, telephony, Facebook, Instagram, email, SMS, and web chat. An AI chatbot on WhatsApp receives applications, queries account balances, calculates settlement amounts, provides guidance, and escalates complex cases.
- 7 active licenses for sales, customer service, and debt collection.
- Initial omnichannel implementation completed in four weeks.
- Bulk messaging, templates, supervision, and reporting in real time.
- Credit and collection automation with seamless agent escalation.
Before and After
| Before | With Sagicc |
|---|---|
| Excel and disconnected tools | 7 channels coordinated on a single platform |
| Manual tasks and risk of human errors | AI bot for inquiries, payoff calculations, and guidance |
Keep Every Credit Process Moving Forward with Context
Centralize conversations, automate routine inquiries, and equip your agents with the context required to resolve exceptions.
Fábrica de Crédito’s experience demonstrates how Sagicc strengthens financial sector communications, driving efficiency, omnichannel integration, and complete traceability across all customer interactions.