Overview Fabrica de Credito strengthened its customer communications by integrating every service channel inside Sagicc. With real-time reporting, faster response times, and centralized management, the company optimized attention and ensured traceability across financial and credit processes.
Key Outcomes
- Full centralization of service channels in a single platform
- More efficient operations backed by real-time metrics and KPIs
- Greater response capacity thanks to an expanded digital channel offering
About Fabrica de Credito
Fabrica de Credito specializes in facilitating access to credit for individuals and organizations in both the private and public sectors. Its mission is to connect customers with agile, reliable financial products while maintaining transparency and efficiency in every interaction.
Starting Point
In the early stages, customer communications were manual and limited to telephony, WhatsApp, and SMS. This constrained management capacity, extended response times, and made it difficult to maintain traceability across every request.
“Initially we could only offer telephony, WhatsApp, and SMS, all through very manual operations that limited our management capacity.”
— Sergio Rueda, Operations Lead, Fabrica de Credito
Choosing an Ally, Not Just a Tool
The company needed a platform that could expand its channel portfolio, centralize operations, and deliver the metrics required for strategic decisions. In Sagicc they found a versatile ally tailored to the financial sector.
“Sagicc allowed us to expand our communication channels and centralize every management task in a single interface.”
Transforming Operations and Results
By implementing Sagicc, Fabrica de Credito achieved:
- Centralized management of all customer communications in one interface
- Communication strategies built on actionable performance metrics
- Greater response capacity for credit origination and collections processes
- Optimized agent productivity through real-time reporting
“The platform lets us design effective communication strategies based on management metrics and indicators for each agent.”
Capabilities That Powered the Change
- Omnichannel coverage integrating WhatsApp, telephony, email, and SMS
- Custom reporting to measure performance and efficiency
- Automation of recurring workflows throughout financial processes
- Unified supervision panels to monitor and manage every interaction
A Relationship Built on Value and Trust
Beyond technology, Fabrica de Credito highlights Sagicc’s versatility to adapt to the specific demands of financial services.
“I recommend Sagicc because it is a highly versatile tool that covers the precise needs of any customer service area.”
Conclusion: A Strategic Ally for Fintech
Fabrica de Credito’s experience demonstrates how Sagicc strengthens communications in the financial sector, ensuring greater efficiency, omnichannel service, and complete traceability in every customer interaction.
Resources
- Website: fabricadecredito.com