New Features in Sagicc: More Control, Efficiency, and Better Experience for Your Operations

At Sagicc, we believe innovation never stops. That’s why we constantly work to ensure every new feature translates into greater efficiency, more control, and a better experience for both your customers and your team.

Discover each improvement in detail, what it’s used for within a company, and the concrete benefits it can bring to your daily operations.

“Default Dialing Code” in Company Profile

What does it do?

A new configuration field called “Default Dialing Code” has been added to the Company Profile. It allows you to set a default country or city code that is automatically filled in when entering new customer contact information into the platform.

What is it used for in a company?

It speeds up and simplifies the customer registration process, especially for teams that handle large volumes of contacts such as sales, support, or collections. It also saves time by eliminating the need to manually enter the dialing code and ensures all contacts are correctly registered for future campaigns.

Replying to Specific WhatsApp Messages

What does it do?

Thanks to an improvement in our WhatsApp Business API integration, you can now reply directly to specific messages within a conversation, maintaining context and clarity.

What is it used for in a company?

This is ideal for customer service, sales, or technical support teams when customers ask multiple questions in the same chat. It allows for a more organized experience, helps agents personalize their responses, and prevents misunderstandings.

“Sagicc API” User Included as a Filter in the Reports Module

What does it do?

You can now generate reports that include information from records created through the API, centralizing key data whether it was generated by agents or by automations and integrations using our API.

What is it used for in a company?

  • Full visibility of everything happening on the platform (automated or manual)

  • Improved traceability of actions

  • Ability to measure the real impact of automations and integrations

  • Easier decision-making based on complete and accurate data

Conversation Inactivity Time Configuration in the Bot Builder Module

What does it do?

This feature allows you to define how long a conversation between a bot and a customer can remain inactive before it is automatically closed.

What is it used for in a company?

Ideal for operations that manage large-scale automated service, such as customer support, help desks, or informational bot campaigns. It prevents bot sessions from remaining open indefinitely, optimizes system resources, and provides better control over interaction times.

Bonus: When the time comes to close a case, you can send a closing template to keep the conversation polite and friendly.

New Filters in the Templates Module and Customer Profile

What does it do?

With the new filters in the templates module, you can classify templates by category, and in the customer profile, you can organize cases in ascending or descending chronological order.

What is it used for in a company?

  • Extremely useful for teams working with multiple templates or customer cases who need quick access to the right information

  • Reduced search time

  • Improved content organization within the platform

  • Easier access to customer history and previous messages

These features are designed to help you work better, automate more intelligently, and deliver a more efficient experience to your customers.

Stay tuned to our updates—each new feature could be the key piece your operation needs to grow and scale.

Thank you for trusting Sagicc. We keep improving with you!