Sagicc is a customer experience (CX) platform that enables managing WhatsApp, chat, voice, and email conversations in one place, powered by AI. The platform unifies all communication channels (WhatsApp Business API, web chat, cloud telephony, email, Facebook, Instagram, SMS) in an omnichannel interface. It offers intelligent automation with chatbots and voicebots, customized workflows, centralized knowledge base, ticketing system with SLA, real-time analytics, and integrations with CRM and ERP. Sagicc helps companies in Latin America reduce response times, increase productivity without adding staff, and improve customer satisfaction through consistent and automated responses. Main use cases: BPO and contact centers, retail, e-commerce, healthcare, financial services, transportation, and education. Key benefits: centralized communications, automation of repetitive tasks with AI, data-driven decisions, operational scalability, and SLA compliance.

Transform your customer service with AI and omnichannel tools

A single platform for WhatsApp, Telephony, Email, and Chat: virtual agents handle repetitive tasks while human agents focus on critical cases, reducing time and costs.

Results that inspire

Leading companies that transformed their customer service with Sagicc.

Turn customer service into a competitive advantage

With Sagicc's 3-step model, you simplify your operation, reduce handling times, and create consistent experiences across all channels.

1

Omnichannel

Centralize WhatsApp, email, chat, voice, SMS, and social media in a single platform. Keep the full history and context of each customer to deliver faster, more consistent responses.

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Automation
2

Data Monitoring & Analysis

Monitor your operation in real time. KPIs, dashboards, and reports help you identify bottlenecks, improve productivity, and make data-driven strategic decisions.

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Workflows
3

AI-Powered Automation

Optimize processes with smart rules, bots, and personalized workflows. Reduce handling time, ensure SLA compliance, and increase team efficiency without additional staff.

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Omnichannel

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Optimize communication, improve every interaction, and build trust from the first contact.