A single platform for WhatsApp, Telephony, Email, and Chat: virtual agents handle repetitive tasks while human agents focus on critical cases, reducing time and costs.
Leading companies that transformed their customer service with Sagicc.
With Sagicc's 3-step model, you simplify your operation, reduce handling times, and create consistent experiences across all channels.
Centralize WhatsApp, email, chat, voice, SMS, and social media in a single platform. Keep the full history and context of each customer to deliver faster, more consistent responses.
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Monitor your operation in real time. KPIs, dashboards, and reports help you identify bottlenecks, improve productivity, and make data-driven strategic decisions.
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Optimize processes with smart rules, bots, and personalized workflows. Reduce handling time, ensure SLA compliance, and increase team efficiency without additional staff.
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Unify all channels in one view.
AI-assisted live support.
IVR, recordings, and more.
Templates, metrics, and more.
Workflows and triggers made easy.
Bots that understand context.
CRM, ERP, APIs, and webhooks.
Better for agents and AI.
SLAs, priorities, and views.
Reminders, proactive messages, mass campaigns.
Plans based on your team.