Customer stories transforming customer experience with Sagicc
Filter to find the most relevant examples among over 100 companies worldwide.
12 Customer stories
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Universidad Simon Bolivar: Transforming Academic Service with Omnichannel Support and Smart Data
Universidad Simon Bolivar integrated every communication channel inside Sagicc to deliver faster, warmer, and traceable service for students. With advanced reporting and continuous support, the university accelerated response times, improved academic management, and powered its institutional digital transformation.
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Universidad Distrital: Digital Transformation to Serve Over 100,000 Students
Summary Universidad Distrital Francisco José de Caldas optimized its communication with over 100,000 students through Sagicc. By integrating AI, omnichannel, and immediate technical support, the institution succeeded in turning interactions into actionable data to enhance academic success.
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Universidad de la Costa: Omnichannel Service and Measurement to Strengthen Student Support
Education Sector 13,000 students, 7 channels, and a single care experience. Universidad de la Costa connected admissions, student requests, collections, and academic support with Sagicc to assist students and applicants in Colombia and Miami.
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Ultracem: 30,000 Monthly Interactions with 24/7 Available Care
Ultracem is one of the most innovative cement companies in Latin America. It connected Customer Service, Collections, and Logistics with Sagicc and its bot Vanesa to answer inquiries and track orders and dispatches.
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Radiologos Asociados: Omnichannel Impact on Patient Care
Radiologos Asociados unified every service channel (calls, WhatsApp, email, web chat, and social media) inside Sagicc, deploying intelligent bots and automations to cut response times, lower abandonment, and safeguard medical data.
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Pérez Radiólogos: Personalization and Efficiency in Patient Care
Pérez Radiólogos transformed its patient service operations with Sagicc, integrating channels, activating telemedicine, and using real-time data to deliver close, efficient care.
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Grupo Dico: Transforming Customer Service with Omnichannel Efficiency
Grupo Dico unified every service channel with Sagicc, delivering an end-to-end experience across purchase and post-sales journeys. Thanks to full traceability and an easy-to-use platform, the company boosted customer satisfaction and internal efficiency.
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Mi Corral: Omnichannel Service for Pet-Friendly Experiences
Mi Corral unified every service channel with Sagicc, activating real-time metrics and collaborative processes to craft consistent pet-friendly experiences at every touchpoint.
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Fábrica de Crédito: 1,000 Monthly Credit and Collection Processes via an Omnichannel Operation
Fábrica de Crédito is a company specializing in facilitating credit access for individuals and businesses. It connected seven channels and uses AI on WhatsApp to guide clients, check obligations, and strengthen debt collection.
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Expreso Brasilia: Over 2,000 Daily Requests from a Single Omnichannel Operation
Expreso Brasilia is one of Colombia’s largest intercity passenger transportation companies. It connected seven channels and uses an AI chatbot and voicebot to serve passengers and drivers with greater speed.
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Clínica Bonnadona: Automated Scheduling and Omnichannel Patient Care
Clínica Bonnadona operates in the clinical services sector. It connected seven channels, automated appointment scheduling, and enhanced patient follow-up with Sagicc.
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Barranquilla Chamber of Commerce: Transforming Business Assistance with Technology and a Human Touch
The Barranquilla Chamber of Commerce transformed its business assistance services by centralizing WhatsApp, email, web chat, and phone calls in Sagicc, automating service desk workflows and mission-critical processes to deliver a warm, distinctive experience for thousands of entrepreneurs across Atlantico.