Customer stories transforming customer experience with Sagicc
Filter to find the most relevant examples among over 100 companies worldwide.
12 Customer stories
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Barranquilla Chamber of Commerce: Transforming Business Assistance with Technology and a Human Touch
Omnichannel centralization of WhatsApp, email, web chat, and calls with automated service desks, achieving a 65% faster response time and 100% traceability.
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Expreso Brasilia: Over 2,000 Daily Requests from a Single Omnichannel Operation
Expreso Brasilia connected 7 channels and deployed AI chatbot and voicebot technology to serve passengers and drivers with increased speed and traceability.
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Clínica Bonnadona: Automated Scheduling and Omnichannel Patient Care
Clínica Bonnadona connected 7 channels, automated appointment scheduling, and strengthened patient follow-up with Sagicc, managing over 13,000 monthly appointments.
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Mi Corral: Omnichannel Service for Pet-Friendly Experiences
Integrated channels, full traceability, and real-time metrics to deliver warm, personalized service to pet lovers across Colombia.
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Pérez Radiólogos: Personalization and Efficiency in Patient Care
Omnichannel service, telemedicine, and personalization elevate the patient experience with clear gains in productivity and traceability.
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Fábrica de Crédito: 1,000 Monthly Credit and Collection Processes via an Omnichannel Operation
Fábrica de Crédito connected 7 channels and deployed an AI bot on WhatsApp to guide clients, query debt obligations, and optimize credit and collection management.
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Grupo Dico: Transforming Customer Service with Omnichannel Efficiency
Integrated every service channel and automated sales and post-sales processes to deliver traceability, agility, and a unified customer experience.
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Radiologos Asociados: Omnichannel Impact on Patient Care
Unified every channel in a single platform with intelligent bots and automations, improving response times by 50% and sharply reducing abandonment.
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Ultracem: 30,000 Monthly Interactions with 24/7 Available Care
Ultracem connected Customer Service, Collections, and Logistics with Sagicc and Vanesa to automate inquiries, track dispatch orders, and deliver 24/7 support.
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Universidad de la Costa: Omnichannel Service and Measurement to Strengthen Student Support
Complete integration between telephony and digital channels, with real-time reporting and indicators to measure productivity, efficiency, and campaign effectiveness.
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Universidad Simon Bolivar: Transforming Academic Service with Omnichannel Support and Smart Data
Integrated digital channels and advanced reporting to improve response times and strengthen relationships with undergraduate and graduate students.
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Universidad Distrital: Digital Transformation to Serve Over 100,000 Students
The implementation of Sagicc enables consistent and reliable connection with the student community, integrating omnichannel, AI, and remote work.