Overview
Clínica Bonnadona operates in the clinical services sector. It connected seven channels, automated appointment scheduling, and enhanced patient follow-up with Sagicc.
Key Outcomes
- +13,000 monthly appointments
- 7 connected channels
- 4 weeks to go live
An Agile Appointment Starts with a Connected Conversation
“Thanks to its omnichannel capabilities, we have optimized communication with our users across multiple care channels, delivering a faster and more efficient experience.”
— Angie Escobar, Call Center Coordinator
The Challenge
The appointment call center relied on Excel spreadsheets and manual follow-ups. Low visibility into requests caused delays, made time tracking difficult, and limited patient monitoring before and after receiving service.
The Solution with Sagicc
Sagicc brought together WhatsApp, Facebook, Instagram, Email, Web Chat, SMS, and Telephony into a single operation. The clinic implemented bulk messaging, WhatsApp templates, surveys, Bot Builder, supervision, and reporting, fully integrated with the Hosvital ERP.
- Implementation completed in approximately four weeks.
- 20 active licenses for digital care operations.
- Automation and bulk messaging to support scheduling.
- Centralized view to supervise every appointment request.
Before and After
| Before | With Sagicc |
| — | — |
| Manual management using Excel spreadsheets | Omnichannel operation integrated with Hosvital |
| Fragmented channels and low visibility | 7 channels coordinated from a single platform |
| Chaos in monthly scheduling | Over 13,000 monthly appointments |
Turn Every Contact into a Seamless Experience
Centralize conversations, automate tasks, and empower your team with the context needed to better care for every patient.