Video Calls Pricing
Pay only for what you use or save with minute bundles. No hidden costs, no surprises.
Ideal for teams with variable volume. Pay only for the minutes you use.
- 2 participants
- Audio and video
- Screen sharing
- Automatic recording*
Save up to 8% with the 1000-minute bundle. Perfect for high-volume operations.
- 1000 minutes included
- Audio and video
- Screen sharing
- Automatic recording*
* Video call storage depends on the overall instance storage, and the GB consumed will be billed under that item.
What does each video call include?
Regardless of the plan you choose, every minute of video call includes these features.
Audio and HD video
Clear and crisp communication in every video call.
Screen sharing
Share your screen during the video call to guide the customer.
Automatic recording
Each video call is automatically recorded in the cloud for future reference.
2 participants
Agent and customer connected in real time.
No installations
The customer joins from their browser with a shared link.
Full history
Each video call is associated with the corresponding case in Sagicc.
Frequently asked questions about pricing
How are video calls billed?
Video calls are billed per minute of use. If you purchase a minute bundle, they are automatically deducted from your available balance. Minutes exceeding the bundle are charged at the individual rate.
What does each video call minute include?
Each minute includes the connection of 2 participants (agent and customer), audio, video, "screen sharing" and automatic cloud recording.
How does recording storage work?
Video call storage depends on the overall instance storage, and the GB consumed will be billed under that item.
Does the customer need to install anything to join?
No. The customer can join the video call directly from their web browser with the link shared by the agent, without needing to download any application.
Can I try video calls before hiring?
Yes, you can request a personalized demo with our team to learn how video calls work within Sagicc.
Ready to activate video calls?
Talk to our sales team to find the best option for your operation.