Resolve complex cases with more clarity
When a text explanation is not enough, the agent can connect via audio and video to guide the customer in real time and resolve with greater precision.
Video Calls for Customer Service
Turn a conversation into a real-time video call from Sagicc. Help your agents resolve complex cases with more clarity, closeness, and context, without the customer having to install additional apps.
More clarity. More closeness. More resolution.
Sagicc video calls allow you to handle cases that need more direct, visual, and human interaction, keeping all the context within the same case.
Keep everything connected to the case
Each video call is associated with the corresponding case, allowing the interaction record to be preserved and facilitating subsequent follow-up.
No installations or complicated steps
The customer can join from their browser using the link shared by the agent, without the need to download additional apps.
Use cases
When the conversation needs to be more direct
Integrated Video Calls
Frequently Asked Questions
Everything you need to know about how video sessions work within your support cases.
Where is a video call created from?
The video call can be created from an active case in Sagicc. When the channel is configured, the agent will see the icon to start a video call within the case conversation.
Is the video call associated with the case?
Yes. Each video call session is linked to the corresponding case, which allows maintaining context and the complete interaction record within Sagicc.
What can the agent do during the video call?
During the session, the agent can manage camera, microphone, volume, and screen sharing from the controls available in the interface.
What are the benefits for the support team?
It helps resolve complex cases with more clarity, reduce explanation times, provide closer support, and preserve the interaction history within the case.
When text is not enough, connect by video.
Activate video calls from your cases, share the link with the customer, and keep the recording within Sagicc for follow-up, quality, and future reference.