A few years ago, when a company said “you’ll be assisted by a bot,” you knew something bad was coming. Today, millions of people spend hours happily chatting with ChatGPT. They share personal problems, ask...
In the race to implement artificial intelligence in customer service, many companies forget a key question: Who is in control of the virtual agents? Just like human agents need training, supervision, and clear guidelines, virtual...
Many companies believe that a virtual agent powered by artificial intelligence is cheap. And at first, it may seem that way. But once you put it to work with real customers, real volume, and real...
Many companies believe that a virtual agent with artificial intelligence is cheap. And at first, it may seem that way. But when you put it to work with real customers, real volume, and real cases,...
WhatsApp Enters the Advertising Space in 2025 WhatsApp ads mark a turning point for conversational marketing in LATAM. In June 2025, Meta officially began rolling out advertising within the app, transforming the region’s most-used messaging...
The way companies in LATAM manage customer experience (CX) is changing rapidly. Customers demand immediacy, operations require efficiency, and teams aim to reduce operational workload without losing quality. In this new scenario, virtual agents emerge...
Digitalizing customer service is no longer an option—it’s a competitive necessity. However, many companies in Latin America keep stumbling over the same mistakes that delay their digital transformation, leading to inefficiencies, high costs, and dissatisfied...
For years, traditional chatbots have been the first line of contact for many companies, and automating basic responses was enough to ease the workload for human teams. But the reality has changed: today’s consumers don’t...
At Sagicc, we believe innovation never stops. That’s why we constantly work to ensure every new feature translates into greater efficiency, more control, and a better experience for both your customers and your team. Discover...
At Sagicc, we continue to evolve with you, and we understand that every interaction with your customers is an opportunity to differentiate, build loyalty, and generate value. That’s why we’re integrating improvements that positively impact...