Agents
Handle conversations, check history, send files, log interactions, and follow up on their cases.
Manage customer service from anywhere
Query cases, respond to conversations, and follow up on your clients directly from your mobile device. With Sagicc App, your team can keep managing the operation even when they are not in front of a computer.
Sagicc App
#38492 2m ago
Sofía Rodríguez
I need help with my monthly invoice...
#38485 15m ago
Carlos Mendoza
Bank transfer confirmation
#38478 1h ago
Ana María Silva
Do you have coverage in Bogota?
Sofía Rodríguez
Case #38492 · WhatsApp
Technical Support assigned to the case
Sagicc App Now
New case assigned
Sofía Rodríguez: "Can you confirm if my payment was processed?"
Sagicc App
#38492 1m ago
Sofía Rodríguez Can you confirm if my payment was...
Sagicc App
Customer service on the move
Your customers can write at any time. Your team needs a simple way to check what is happening and take action without always relying on the desktop version. Sagicc App brings the main case management tools to an interface optimized for mobile devices. Agents, supervisors, and administrators can query cases, review conversations, update information, and communicate with customers from anywhere.
Everything you need to manage a case
All the management and follow-up features from the desktop platform, now adapted to your mobile screen.
Keep control of your mobile operation with tools designed specifically for on-the-go management.
Updated information
View and modify important details such as status, priority, assigned campaign, and the client's direct contact.
Management history
Review previous agent actions, supervisor notes, and scheduled dates for upcoming follow-ups.
Related files
Instantly view documents, images, and media files sent by the client during support.
Activity tracking
Record new activities, add case status comments, and schedule the next contact date with the user.
Case transfer
Redirect or immediately reassign care to another campaign or agent when another specialized area is needed.
Case closing
Officially close resolved requests from your clients, keeping the documented history.
Designed for different roles in your operation
Sagicc App can be used by agents, supervisors, and administrators, according to the permissions defined by each company.
Supervisors
Review information, query requests, support service continuity, and transfer cases when necessary.
Administrators
Access enabled features according to the permissions configured for their user and workspace.
Download Sagicc App
Take case management and conversations to your mobile device and keep your team connected to the operation.
Still not using Sagicc?
Centralize your support channels, organize your clients' cases, and allow your team to manage conversations from both the web platform and the mobile app.
Sagicc App
Frequently asked questions about Sagicc App
Find answers to the most common questions about installing, configuring, and using our mobile app.
What is Sagicc App?
Sagicc App is the mobile application of Sagicc. It allows you to query and manage cases, review conversations, communicate with customers, and perform various operational tasks from a mobile device.
Who can use the application?
It can be used by agents, supervisors, and administrators. Available functions will depend on the permissions configured by each company.
Is Sagicc App available for Android and iPhone?
Yes. The application is available on Google Play for Android devices and on the App Store for iPhone.
Do I need to create a different user?
No. You can log in with the same email and password you use for the web version of Sagicc.
Do I need to configure the app every time I log in?
No. The connection with your company's instance is configured initially. You will only need to repeat the process if you delete the app data, reinstall the app, or restore the device.
Can I search and filter cases?
Yes. You can use the search bar and apply filters by campaigns, dates, or statuses to find specific requests.
Can I send files from the application?
Yes. You can send and view attachments such as images, audio, and other files compatible with the selected channel.
Can I use the templates created in Sagicc?
Yes. The application allows you to select previously configured templates associated with the channel used.
Can I transfer or close a case?
Yes. Users with the appropriate permissions can transfer cases to other campaigns or users and close requests that have already been managed.
Do I need an internet connection?
Yes. A stable connection is required to check information, synchronize operations, and communicate with customers.
How do I activate Sagicc App for my company?
The Sagicc support team must enable the application in the company's instance. Subsequently, the administrator must assign access permissions to all users or only to selected users.