Why Are We Still Managing Customer Service Like It’s 2005? An Excel sheet is still the “CRM” for many organizations. And while it may seem unbelievable, according to IMD (2021), 61% of companies still face...
2024 was a year of innovation and personalization, laying the foundation for what’s expected in 2025 within the customer experience (CX) field. Generative AI and automation played a central role in optimizing customer service, introducing...
Consumers seek quick responses, personalized solutions, and optimal attention, regardless of the channel they use to interact with the company. To meet these requirements, companies are starting to adopt technological tools that optimize processes and...
Customer service and customer experience are concepts that are often confused. However, although both are related to the interaction between a company and its customers, they represent different focuses and impacts on the customer’s perception....
The biggest challenge for companies is to constantly improve the customer experience. Therefore, the key to success lies in how organizations manage these relationships. To meet these challenges, CRM (Customer Relationship Management) has become an...
Digital interactions have become something innovative; Customer Experience (CX) has evolved in ways that would have been unimaginable just a few years ago. As time goes by, companies have adopted and expanded their digital communication...
In a world where consumers expect fast and accurate responses, chatbots have emerged as an essential tool to enhance the Customer Experience (CX). These virtual assistants not only reduce wait times but also allow businesses...
With the advancement of new technologies, Artificial Intelligence is transforming various industries and infiltrating customer service. AI offers new possibilities to enhance the customer experience, making its language processing natural and allowing it to learn...
Artificial intelligence has been one of the most revolutionary and widely implemented topics in recent years. Every company wants to incorporate AI into their product innovation, keeping it at the forefront of technology. Meta, one...
Artificial Intelligence (AI) has revolutionized the way we operate at Sagicc, from production to customer service. From recommendation algorithms that personalize the customer experience to data analysis systems that optimize our daily work. Artificial Intelligence...