Modernize your support and service in one place

Technology companies need agile and flexible solutions to serve users and customers seamlessly. Unify your communication channels, automate incidents and tickets, and offer faster, more collaborative, and scalable support.

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“Today, our channels are unified in Sagicc, which allows us to have better traceability and case management, as well as increase our agents' productivity.”

Liliana Suárez

Contact Center Administrator at Expreso Brasilia and Unitransco

+35%

Conversion

-40%

Response time

+50%

Retention

Technology companies that trust Sagicc

Boost the IT support experience

Centralize requests, automate processes, and guarantee fast and secure experiences for your users.

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No-code workflows

Configure automations across all channels to assign incidents to the right team based on priority, capacity, or request type.

Triage bots

Real-time collaboration

Coordinate technical areas, support, and customer service from a single platform. Escalate critical cases and transfer information seamlessly.

Conversation context

Metrics that build trust

Monitor resolution times, SLA compliance, and user satisfaction in real time, improving service quality with clear data.

When requests come from everywhere

Make your IT service an efficiency engine

Optimize technology service with a platform that organizes requests, streamlines incidents, and strengthens the productivity of your entire IT operation.

  • When requests come from everywhere
  • When the operation relies on manual tasks
  • When visibility of the support flow is limited

Frequently Asked Questions

Can Sagicc centralize internal IT support requests?

Yes. Sagicc allows you to receive requests from multiple channels—email, internal chat, forms, phone, and more—and manage them as tickets in a single view with priorities, statuses, and automatic or manual assignment.

Can Sagicc integrate with our existing tools (ERP, CRM, ITSM, etc.)?

Yes. Sagicc offers APIs, webhooks, and integrations to connect with business systems, internal tools, and proprietary platforms to synchronize data, trigger automations, or update statuses automatically.

How does Sagicc help reduce manual work for the IT team?

Sagicc lets you create rules to assign, prioritize, and escalate incidents based on type, channel, schedule, SLA, or team, reducing repetitive tasks and freeing time for strategic work.

Can we track the full history of each internal user or customer?

Yes. Every user has a centralized history with their requests, interactions, and status updates, making follow-up and analysis much easier.

Does Sagicc support SLAs and performance metrics for IT?

Yes. You can set up SLAs for response and resolution times, monitor compliance, and view key metrics such as handling times, incident volume, channel usage, and team or agent performance.

How is security and data access managed?

Sagicc allows you to define roles and permissions to control who can view, edit, or manage information. It also follows strong security practices for access control, activity logs, and handling sensitive data.

Is Sagicc scalable as our incident volume or number of users grows?

Yes. The platform is designed to scale with your operation, allowing you to add more agents, teams, channels, and automation rules without losing visibility or control.

How long does it take to implement Sagicc in an IT department?

Implementation time varies depending on customization and integrations, but many teams can start operating with basic flows in a few weeks while advanced rules, reports, and automations are refined.