Transform the shopping experience on every channel

Offer consistent and fast experiences across all channels: physical stores, ecommerce, call center, and social media. Connect your operation with smart bots and keep your customers satisfied from first visit to repurchase.

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“It is an easy-to-use platform and very easy to operate. Sagicc has supported us and accompanied us throughout this entire process of improving customer service”

Cristian Gutiérrez

Infrastructure Manager at Muebles Dico in Mexico

+35%

Conversion

-40%

Response time

+50%

Retention

Retail sector companies that trust us

Conversations without losing context

Improve customer experience and boost operational efficiency from the same platform.

Web widget

Centralize all your channels

Unify WhatsApp, web chat, email, and social media in a single platform. Handle orders, returns, and queries without losing traceability.

Triage bots

Empower your sales team

With dashboards and automation, your advisors serve faster and with complete customer context, whether in physical stores or ecommerce.

Conversation context

Scale during high-demand seasons

Automate repetitive interactions, manage thousands of simultaneous requests, and maintain service quality even during sales peaks.

Serve up to 3x more customers without increasing your team

Reduce response times by up to 60% in your company

Transform retail service into an agile, centralized, and scalable process that keeps your customers satisfied.

  • Serve up to 3x more customers without increasing your team
  • Up to 25% increase in conversion rate
  • Reduce repetitive requests by up to 40%

Frequently Asked Questions

How does Sagicc help improve the shopping experience in retail?

Sagicc unifies all service channels—physical stores, ecommerce, call center, WhatsApp, and social media—in a single platform. This allows offering fast, traceable, and consistent responses at every stage of the purchase, from order to return.

How do dynamic forms work in retail?

Forms allow capturing key customer data in orders, returns, or PQRS.

Can I send mass message campaigns to my customers?

Yes, with mass messaging you can announce promotions, new launches, or order updates via WhatsApp, email, or SMS in a segmented way.

What is Bot Builder used for in retail?

Bot Builder allows you to create chatbots and voicebots that handle frequent requests, confirm orders, or resolve questions without human intervention, reducing operational load.

What are OmniWidgets and how do they apply to retail?

OmniWidgets are modules you can integrate into your website or ecommerce to connect directly with WhatsApp, chat, or forms, facilitating immediate customer service.