Omnichannel platform for Contact Centers

Manage multiple clients and campaigns from a single view: WhatsApp, telephony, email, and chat with AI, SLA, and real-time reports.

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“Sagicc has established itself as the right platform for user support, generating reports that show us improvement opportunities and help us make data-driven decisions”

Mauricio Suárez

Contact Center Coordinator at Radiólogos Asociados

+35%

Conversion

-40%

Response time

+50%

Retention

BPO companies that trust us

Complete visibility of your contact center

All your channels in one place, bot-human collaboration, and indicators to prioritize with criteria.

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Omnichannel

WhatsApp Business, cloud telephony, email, web chat, and social media with unified history per case and customer.

Triage bots

Virtual agents + human agents

Virtual agents classify, collect data, and handle repetitive tasks; when needed, they transfer to human agents with full context.

Conversation context

Traceability and control

Visible SLAs, complete audit trail, and real-time dashboards by customer, campaign, and agent

Real impact on your Contact Center

With Sagicc, BPOs and contact centers operate multiple clients with higher productivity, less downtime, and visibility.

Talk to sales
  • +22%
    more cases resolved per hour
  • −30%
    reduction in AHT (average handle time)
  • +17%
    more first contact resolution (FCR)
  • −40%
    less onboarding time for new agents
24/7 Customer Support

One place for your processes

Order, speed, and clarity for your operation.

  • 24/7 Customer Support
  • Sales and Retention
  • PQRS and Helpdesk

Frequently Asked Questions

Can I separate by clients and campaigns?

Yes. Each account has its own structure, data, queues, forms, and reports, with dedicated permissions and views.

How do I ensure data isn't mixed between clients?

There is data isolation per account, role-based access control, and action auditing.

What are bots used for in Sagicc?

Bots in Sagicc automate repetitive tasks, handle first-level inquiries, and help classify cases to streamline contact center operations.

Are there management forms per campaign or client?

Yes. Each campaign can have its own form with required fields and validations.