Summary
Universidad Distrital Francisco José de Caldas optimized its communication with over 100,000 students through Sagicc. By integrating AI, omnichannel, and immediate technical support, the institution succeeded in turning interactions into actionable data to enhance academic success.
Key Results
- +100,000 students served with agility and personalized follow-up.
- Full Omnichannel integration of telephony and social networks in a single interface.
- Immediate Technical Support ensuring project continuity without interruptions.
About Universidad Distrital
Universidad Distrital Francisco José de Caldas, located in Bogotá, is one of the most important public institutions in Colombia. Through its Atenea project, it seeks to innovate in education and provide cutting-edge technological tools to its vast student community.
The Challenge: Large-Scale Management
The central challenge for the university was to achieve a constant and reliable connection with its student community. Managing a massive volume of students required a technological solution that not only supported the load but allowed for personalized tracking throughout the academic cycle, from enrollment to course completion.
Why Sagicc? A Strategic Choice
The university was looking for a national ally with immediate response capacity. After evaluating various options, Sagicc stood out by offering a comprehensive cloud-based solution, which includes:
- Omnichannel: Fluid integration of telephony and social media.
- Artificial Intelligence: Cutting-edge tools to automate and improve service.
- Remote Work: Technical facilities that allow operations regardless of geographic location.
“We were looking for a solution that allowed us to be connected with the students, and Sagicc provided the necessary cloud-based integration.”
— Harvey Garzón, Professor and Engineer of the Atenea Project
Results and Management Efficiency
One of the aspects most valued by the Universidad Distrital team was the agility of technical support. According to Garzón, the response to any incident was immediate, guaranteeing project continuity without interruptions.
Furthermore, the platform allowed for the conversion of communications into actionable data. Thanks to call records, notification tracking, and platform-generated statistics, the institution can now measure precise KPIs (Key Performance Indicators) on student performance and participation.
Conclusion
The partnership between Universidad Distrital and Sagicc demonstrates that properly applied technology is a driver of educational transformation. By centralizing and optimizing communication, not only is administrative management facilitated, but greater academic trust is built, paving the way for future research projects and institutional expansion.
Resources
- 🌐 Official Website: udistrital.edu.co
- 🎥 Case Video: Watch on YouTube