POLICIES, AGREEMENTS AND CONDITIONS
CONTACT INFORMATION
Monday to Friday from 8am to 6pm
Cra 57 # 99A – 65 Office311
Torre Sur – Torres del Atlántico
Barranquilla, Colombia
Terms and Conditions
- LAST UPDATE: December 12, 2024
These Terms and Conditions (“Terms”) govern the use of the services provided by Sagicc LLC (“Company”, “we”, “us”, or “our”) through our Software as a Service (SaaS) platform (“Service”). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Service.
1. Service Fulfillment
1.1 Provision of Service: Our Service offers a comprehensive platform designed to facilitate communication between customers and businesses. Through Sagicc, you can manage interactions across various channels, including but not limited to Telephone, Email, SMS, WhatsApp, Facebook Messenger, Instagram Posts and Direct Messages, and Telegram Bots. We continuously strive to enhance our Service by adding new communication channels and improving existing ones. However, we reserve the right to add or remove channels at our discretion in response to technological changes and market needs.
1.2 Service Performance: We strive to maintain a high standard of service performance and availability. However, we do not guarantee that the Service will be uninterrupted or error-free. By using our Service, you acknowledge and accept that temporary interruptions and technical issues may occur. For more detailed information on service performance, please refer to our Service Level Agreement (SLA).
2. Billing and Invoicing
2.1 Billing Period: Billing for our Service is conducted either monthly or annually, depending on the billing period selected by the user at the time of subscription.
2.2 Invoice Generation: Invoices are generated at the end of each billing period after the Service has been used. For monthly billing, invoices are issued at the end of each month. For annual prepayment billing, invoices are issued at the beginning of each year, with additional consumable services billed at the end of each month.
2.3 Invoice Details: Each invoice will include details of the services used during the billing period, including any applicable taxes and fees. The invoice will be sent to the email address provided during the registration process.
2.4 Billing Currency: All transactions will be conducted in United States Dollars (USD). However, amounts may be expressed in local currency at the applicable exchange rate, as determined by the official exchange rate in effect at the time the invoice is issued.
3. Payment and Satisfaction
3.1 Payment Terms: Payment of the invoice must be made within 15 days of the invoice date. Payments can be made through:
– A Stripe payment page using a debit or credit card.
– Wire transfer to the account specified in the contract.
3.2 User Satisfaction: By paying the invoice, you acknowledge that the Service was used to your satisfaction. If you are not satisfied with the Service, you must notify us within 15 days of the invoice date to address any issues.
3.3 Late Payments: If payment is not received by the due date, we reserve the right to suspend or terminate your access to the Service until the outstanding invoice is paid in full.
4. Refund, Fulfillment, and Cancellation Policies
4.1 Refund Policy: All payments made for services provided by Sagicc are non-refundable. This includes, but is not limited to, monthly or annual subscription fees, charges for additional usage, and any other fees associated with the use of the Service. Payment is considered a reflection of acceptance and satisfaction with the service provided during the billing period.
4.2 SLA Credit Policy: If Sagicc does not meet the agreed service levels, a refund of 5% of the invoiced amount will be offered as a credit for future invoices, for each 1% of unavailability of the affected service, up to a maximum of 50% of the total amount billed for the relevant billing period. SLA credits must be requested by the customer within 15 days of the corresponding billing date. This credit will be automatically applied to the next invoice once unavailability is confirmed.
4.3 Fulfillment Policy: Our goal is to fulfill the provision of services as described in these Terms and in the Service Level Agreement (SLA). If we fail to meet our service obligations as agreed, we commit to working with you to resolve any inconvenience promptly and satisfactorily.
4.4 Cancellation Policy: You may cancel your subscription to the Service at any time by contacting our support team. The cancellation will take effect at the end of the current billing period, and you will continue to have access to the Service until that date. No refunds will be given for the unused portion of the service.
5. Modifications to the Service and Terms
5.1 Service Modifications: We reserve the right to modify, suspend, or discontinue the Service, or any part of it, at any time with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
5.2 Terms Modifications: We reserve the right to revise these Terms autonomously. The most current version will always be posted on our website. By continuing to access or use the Service after revisions become effective, you agree to be bound by the revised Terms.
6. Limitation of Liability
6.1 No Warranty: The Service is provided “as is” and “as available.” We make no warranties, express or implied, regarding the Service, including but not limited to its merchantability or fitness for a particular purpose.
6.2 Limitation: To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service.
7. Governing Law
These Terms are governed by and construed in accordance with the laws of the state of Florida. Any disputes arising from or relating to these Terms or the Service will be resolved in the courts of Florida.
7. Información de Contacto
If you have any questions or concerns about these Terms, please contact us at:
Sagicc LLC
60 NE 14th Street
Miami, FL 33132
Email: info@sagicc.co
Phone: 786-550-1652
