Sagicc is a customer experience (CX) platform that enables managing
WhatsApp, chat, voice, and email conversations in one place, powered by AI.
The platform unifies all communication channels (WhatsApp Business API, web
chat, cloud telephony, email, Facebook, Instagram, SMS) in an omnichannel
interface. It offers intelligent automation with chatbots and voicebots,
customized workflows, centralized knowledge base, ticketing system with SLA,
real-time analytics, and integrations with CRM and ERP. Sagicc helps
companies in Latin America reduce response times, increase productivity
without adding staff, and improve customer satisfaction through consistent
and automated responses. Main use cases: BPO and contact centers, retail,
e-commerce, healthcare, financial services, transportation, and education.
Key benefits: centralized communications, automation of repetitive tasks
with AI, data-driven decisions, operational scalability, and SLA compliance.
Transform your customer service with AI and omnichannel tools
A single platform for WhatsApp, Telephony, Email, and Chat: virtual agents handle repetitive tasks while human agents focus on critical cases, reducing time and costs.
Join leading companies across all sectors with automation, scalability, and total operational control.
Transportation
Healthcare
Travel & Logistics
Education
Retail
Furniture & Home Retail
Streamlining passenger travel experiences
Manage inquiries, bookings, and real-time updates seamlessly across digital channels to improve efficiency.
+500Passengers served daily through digital channels
Our challenge was to reach passengers in a close and friendly way. This digital solution is transparent and easy for everyone.
Expreso Brasilia
Patient-centric digital care & scheduling
Reduce waiting times and improve access to medical services with automated scheduling and constant support.
40%Reduction in patient wait times
Digital transformation allowed our patients to get clear and fast access, streamlining our entire clinical operation.
Jairo De La Hoz, Pérez Radiólogos
Agility in global logistics & support
Optimize response times and operational efficiency across all logistics and service channels with AI.
3xFaster response times across service channels
The response speed and professional implementation have significantly improved our logistics operations and staff productivity.
Pasarex
Empowering students through digital service
Support thousands of students with quick, automated, and personalized digital service for their academic needs.
+20KStudents supported through digital service
Maintaining close and efficient communication with thousands of students was our main challenge. This tool made it seamless.
Jacob Gutiérrez, Simón Bolívar University
Boosting retail sales with omnichannel AI
Increase conversion rates and customer loyalty with smart, omnichannel solutions tailored for modern retail.
+25%Increase in sales conversion
A fully integrated tool adapted to the needs of our customers in every stage of the sales and post-sales process.
Jorge Varela, Mi Corral
Excellence in high-value post-sales service
Ensure customer loyalty with high-quality service and efficient management of post-sales inquiries.
95%Post-sales satisfaction rate
We deliver a fully integrated service that enhances customer trust and ensures long-term loyalty in the home sector.
Cristian Miguel Gutiérrez, Grupo Dico
Turn customer service into a competitive advantage
With Sagicc's 3-step model, you simplify your operation, reduce handling times, and create consistent experiences across all channels.
1
Omnichannel
Centralize WhatsApp, email, chat, voice, SMS, and social media in a single platform. Keep the full history and context of each customer to deliver faster, more consistent responses.
Monitor your operation in real time. KPIs, dashboards, and reports help you identify bottlenecks, improve productivity, and make data-driven strategic decisions.
Optimize processes with smart rules, bots, and personalized workflows. Reduce handling time, ensure SLA compliance, and increase team efficiency without additional staff.
