fbpx

Help Center

Do you have questions about purchasing our omnichannel software?

Do you have any doubt? We solve it!

TOP FAQ’S

What is Sagicc and how does it help my company?

Sagicc is an omnichannel customer service and experience platform, hosted 100% in the cloud, and offered for SaaS (software as a service).

The cost of its implementation depends on the needs and requirements of your company (number of agents, channels, additional modules, etc.), so we invite you to schedule a consultation so that one of our specialists can help you with a diagnosis of your company and a quote.

How long should I hire for? Are there permanence clauses?

The contract term and the basic commitments for your company to use Sagicc will be defined in the commercial agreement.

We invite you to schedule a consultation so that one of our specialists can help you with a diagnosis of your company and a quote.

What is the implementation process like in my company?

The basic process of implementing Sagicc in a company that serves multitudes of clients has the following stages:

1. Workshop with the company’s stakeholders, in which the requirements and needs of the interested areas will be raised. See more.

Does Sagicc have certifications?

Yes, at Sagicc we have the ISO 27001:2013 Information Security system certification. This certification represents a firm commitment to information security, which allows us to protect both our internal data and the confidential information of our clients. Additionally, we are certified in ISO 9001:2015 Quality Management Systems, this certification represents a constant commitment to our clients, since our processes from the areas of Design, Development, Commercial, Implementation and Support are constantly monitored with quality standards, which They make the service we offer the best.

What type of WhatsApp do we integrate with?

At Sagicc , we strive to offer a wide range of messaging integration options to suit our customers’ needs. Among them, we integrate with the WhatsApp Business Platform, which was created for medium and large companies that seek to scale interaction with their audiences, accelerate sales and obtain better results with technical support.

Is it mandatory to take telephone, mail and SMS services with you?

No, it is not mandatory to take our telephone, email and SMS services. At Sagicc, we believe in offering our clients the flexibility to choose the services that best suit their needs and business objectives. We understand that each client has unique requirements, and our goal is to provide customized solutions that meet those needs. See more.

What are the requirements to be a Partner?

To become a partner of our company, we value collaboration with organizations that share our values ​​and are committed to mutual success. Although requirements may vary depending on the nature of the collaboration, the following are the general criteria we usually consider:  

Legal compliance: It is essential that potential partners do not have legal problems that prevent the signing of commercial agreements. Legal compliance is a solid foundation for any business relationship. See more.

What is the company's contribution to helping the environment?

Our contribution to helping the environment lies in the promotion of ‘zero paper’ policies and the operational efficiency that we provide to companies through our omnichannel integration platform, Sagicc. By helping companies keep all their communication channels integrated with their management systems, we contribute in several ways:  

Reducing paper use: By consolidating and optimizing communications through digital channels, we help reduce the need for printed documents and paper waste. See more.

What is the maximum storage capacity?

The storage capacity at Sagicc is flexible and scalable to meet the needs of our customers. To provide initial guidance, we offer each customer a minimum of 100GB of storage. Additionally, we allocate 5GB of storage per user. This means that as your company increases the number of users, storage capacity will expand proportionally. See more.

How is the security of customer data guaranteed?

Our priority is to ensure data security at Sagicc , and we do so through a combination of robust security measures. First, it is important to note that we have achieved ISO 27001 certification, demonstrating our commitment to information security management best practices. This means that we have implemented an information security management system that meets the strictest international standards. See more.

PURCHASE AND PRICES

Do I have to pay for software updates?

No! The Sagicc team is constantly working on the development of new features, and your company can access them completely FREE, without additional charges*.  

Sagicc is a SaaS software hosted 100% in the cloud, and software updates are generated automatically, without affecting the operability of the platform.

*No additional charges from Sagicc, but some third-party charges may apply (for example, WhatsApp).

How long is the contract?

The contract term and the basic commitments for your company to use Sagicc will be defined in the commercial agreement.

We invite you to schedule a consultation so that one of our specialists can help you with a diagnosis of your company and a quote.

Who owns the information?

To your company! Any information (including your customers’ information) is 100% property of your company.

Sagicc does not have permission to use your clients’ content or information under any circumstances.

If I cancel the Sagicc service, do I lose all my company information?

As with other platforms offered under the SaaS modality, when you cancel the service, your information is no longer accessible.

But do not worry. Once you notify us of the cancellation of the service, you will have up to 30 days to download all the information about your campaigns, clients and interactions hosted on our servers.

What do Sagicc monthly charges include?

Monthly platform charges include:
1. Cloud infrastructure.
2. Help and Support Desk, according to the SLAs.
3. Customer Success Service, with monthly meetings with a Customer Success executive.
4.Access to Sagicc Academy, with tutorials on the platform and information related to customer service trends.

Can it be paid annually?

Yes, we offer an annual payment option for our services, and there are additional benefits to choosing this option. By opting for annual payment, our clients can enjoy the following advantages:   

Early Payment Discount: When paying annually, we offer a discount that is often significantly cheaper compared to monthly payment options. This allows our clients to save on costs in the long term. See more.

Should I cancel the support separately?

Support is completely included in the license value we provide. At Sagicc , we consider support to be an essential part of our commitment to providing high-quality service to our customers.

We are here to help you every step of the way, from initial implementation to ongoing support and resolution of any queries or issues you may have. See more.

I'm interested in Sagicc. What is the implementation process like in my company?

The basic process of implementing Sagicc in a company that serves multitudes of clients has the following stages: 

1. Workshop with the company’s stakeholders, in which the requirements and needs of the interested areas will be raised.
2. Deployment, in which an instance (mycompany.sagicc.co) will be generated so that your company can use Sagicc. See more.

Can I integrate Sagicc with my CRM or with other applications of my company?

Yeah! One of our pillars is to help companies have a complete and integrated service platform.

We have tools and a robust API that allow easy integration with the applications that your company requires so that customer service management is effective and efficient. 

How long can I have storage?

The information you store on our platform belongs entirely to you as a customer.

From the moment you start working with us, you will have access to your stored data, and you can download it any time you want. Your access to information will remain active for as long as you continue to use our services and maintain a relationship with us.

Our priority is to provide you with maximum flexibility and access to your data so that you can manage it conveniently and efficiently. If at any time you decide to end your relationship with us, you will still have the opportunity to access and download your data before the transition is complete.   

We are here to ensure that you have complete control over your data and that your experience with our services is as satisfactory as possible. 

TOP FAQ’S

What is Sagicc and how does it help my company?

Sagicc is a platform of experience and customer service omnichannel, hosted 100% in the cloud, and offered for the SaaS (software as service) mode.

The cost of its implementation depends on the needs and requirements of your company (a quantity of agents, channels, additional modules, etc.), so we invite you to schedule advice so that one of our specialists can help you with a diagnosis of your company and a quote.

No, no. The Sagicc team is constantly working on the development of new features, and your company can access them completely FREE, without additional charges*.

Sagicc is a SaaS software hosted 100% in the cloud, and software updates are generated automatically, without affecting the operatorbility of the platform.

*No additional charges from Sagicc, but some charges from third parties may apply (e.g. WhatsApp).

The contract deadline and the basic commitments for your company to use Sagicc will be defined in the trade agreement.

We invite you to schedule an advisor so that one of our specialists can help you with a diagnosis of your company and a quote.

The contract deadline and the basic commitments for your company to use Sagicc will be defined in the trade agreement. We invite you to schedule an advisor so that one of our specialists can help you with a diagnosis of your company and a quote.

Sagicc’s basic implementation process in a company that serves crowds of customers has the following stages:

1. Workshop with the stakeholders of the company, in which the requirements and needs of the areas concerned will be raised.

2. Deployment, in which an instance (myempresa.sagicc.co) will be generated so that your company can use Sagicc.

3. Parametrización, in which with the help of one of our Implementation Engineers, you will adapt Sagicc to the needs of your company.

4. Training, in which the end users of the platform will learn to make use of it.

5. Start, where we will do a short accompaniment to your company while they start working with Sagicc.

We invite you to schedule an advisor so that one of our specialists can help you with a diagnosis of your company and a work schedule.

To your company. Any information (including your customers’ information) is 100% owned by your company. Sagicc does not have permission to use your customers’ content or information under any circumstances.

Yes, at Sagicc we have the certification in the Information Security System ISO 27001:2013, this certification represents a firm commitment to information security, which allows us to protect both our internal data and the confidential information of our customers. In addition we are certified in Quality Management Systems ISO 9001:2015, this certification represents a constant commitment to our customers, since our processes from the areas of Design, Development, Commercial, Implementation and Support are constantly monitored with quality standards, which make the service we offer the best.

The platform’s monthly charges include:

1. Cloud infrastructure

2. Help and Support Table, according to SLAs

3. Customer Success service, with monthly meetings with a Customer Success executive.

4. Access to Sagicc Academy, with tutorials on the platform and information related to tendendia in customer service.

At Sagicc, we strive to offer a wide range of courier integration options to adapt to the needs of our customers. Among them, we integrate with the WhatsApp Business Platform, which was created for medium and large companies that seek to scale the interaction with their audiences, accelerate sales and obtain better results with technical support.

As with other platforms offered under the SaaS mode, when you cancel the service, your information is no longer accessible. But don’t worry. Once you notify us of the cancellation of the service, you will have up to 30 days to download all the information from your campaigns, customers and interactions hosted on our servers.

No, it is not mandatory to take our telephone, mail and SMS services. At Sagicc, we believe in providing our customers with the flexibility to choose the services that best suit their business needs and objectives. We understand that each client has unique requirements, and our goal is to provide customized solutions that meet those needs.

Our focus is to work closely with you to understand your requirements and offer you the solutions that benefit you the most. If you decide to use our telephone, mail or SMS services, we will be happy to provide you with our support and experience in these areas. However, the choice to use our services is completely yours, and we impose no obligation in that regard.

We are here to be your partner in achieving your goals, and we are willing to adapt to your specific preferences and needs.

Yes, we offer the annual payment option for our services, and there are additional benefits when choosing this modality. By opting for the annual payment, our customers can enjoy the following advantages:

Advance payment discount: When paying annually, we offer a discount that is usually significantly cheaper compared to monthly payment options. This allows our customers to save on long-term costs.

Simplification of payment management: Annual payment eliminates the need to worry about making monthly payments, which can be more comfortable and administratively efficient.

Budget stability: Knowing exactly how much the service will cost throughout the year, our customers can plan and budget more effectively.

Long-term commitment: Annual payment demonstrates a long-term commitment to our services, which often results in better harnessing the platform’s capabilities.

To become a partner in our company, we value collaboration with organizations that share our values and are committed to mutual success. Although the requirements may vary depending on the nature of the collaboration, the following are the general criteria we usually consider:

Legal compliance: It is essential that potential partners have no legal inconvenience that prevent the signing of trade agreements. Legal compliance is a solid basis for any business relationship.

Experience in the sector: We prefer partners who have experience in the areas of information technology (TI), marketing and sales B2B, as this can help a more effective collaboration and the creation of successful joint solutions.

Knowledge and competences: We value partners who have a solid knowledge in their respective areas and can bring skills and competences that are complementary to ours. This may include experience in specific technologies, marketing strategies, or sales techniques.

Commitment to Excellence: We are looking for partners who share our passion for offering high-quality solutions and exceptional service to our customers. Excellence is a fundamental value to us.

Customer Focus: We hope partners share our commitment to customer satisfaction and be willing to work closely with us to meet customer expectations.

Specific details of the collaboration and the requirements may vary depending on the type of agreement we are considering. If you are interested in exploring a collaboration with us, we invite you to get in touch to discuss your capabilities and how we could work together effectively.

Our intention is to establish strong and beneficial relationships with our partners, and we are open to considering various forms of collaboration that are tailored to the capacities and objectives of the parties involved.

The support is fully included in the license value we provide. At Sagicc, we believe that support is an essential part of our commitment to providing high quality service to our customers. We are here to help you every step of the way, from initial implementation to continuous support and resolution of any queries or problems you may have.

Our support team is available to answer your questions, provide technical assistance and ensure you are getting the maximum value of our services. There are no additional costs associated with the support, as we consider it an integral part of the experience of working with us.

We are always ready to address your needs and concerns, and our commitment is to offer you a full and high quality service.

Our contribution to environmental assistance lies in the promotion of “zero role,” and the operational efficiency we provide to companies through our omnichannel integration platform, Sagicc. By helping companies maintain all their communication channels integrated with their management systems, we contribute in several ways:

Reducing paper use: By consolidating and optimizing communications through digital channels, we help reduce the need for printed documents and paper waste.

Operational efficiency: Our platform allows companies to automate and simplify processes, which not only saves time and resources, but also reduces the carbon footprint associated with physical document management.

Remote access and mobility: We facilitate access to information from anywhere, which reduces the need for travel and physical transport of documents, thus contributing to lower greenhouse gas emissions.

Less waste: By integrating management systems, we help minimize errors and redundancies, which reduces waste of resources, including paper and energy.

Reports and follow-up: We provide tools that allow more detailed monitoring and analysis of communications and processes, which helps companies identify areas of improvement and make more sustainable decisions.

In short, our focus on omnichannel integration and process digitization has a positive impact on reducing paper consumption, operational efficiency and promoting more environmentally friendly practices. We are committed to continuing to work in this direction and in helping companies meet their sustainability goals.

Sagicc’s basic implementation process in a company that serves crowds of customers has the following stages:

1. Workshop with the stakeholders of the company, in which the requirements and needs of the areas concerned will be raised.

2. Deployment, in which an instance (myempresa.sagicc.co) will be generated so that your company can use Sagicc.

3. Parametrización, in which with the help of one of our Implementation Engineers, you will adapt Sagicc to the needs of your company.

4. Training, in which the end users of the platform will learn to make use of it.

5. Start, where we will do a short accompaniment to your company while they start working with Sagicc.

We invite you to schedule an advisor so that one of our specialists can help you with a diagnosis of your company and a work schedule.

The storage capacity in Sagicc is flexible and scalable to meet the needs of our customers. To provide an initial guidance, we offer each customer a minimum of 100GB of storage. In addition, we assign 5GB of storage per user. This means that as your company increases the number of users, the storage capacity will expand proportionally.

It is important to note that there is no predefined maximum capacity, which allows companies to adapt their storage space as they grow and evolve. Our standard fee includes this base capacity, but in case you need additional space, we offer the possibility to purchase additional GB at a cost of $0.30 USD for each additional GB.

We are committed to providing you with the flexibility to manage your storage needs and adapt to your changing requirements.

Oh, yes. One of our pillars is to help companies have a comprehensive and integrated care platform. We have tools and a robust API that allow easy integration with the applications your company requires to make customer service management effective and efficient.

The information you store on our platform belongs to you completely as a customer. From the moment you start working with us, you will have access to your stored data, and you can download it any time you want. Your access to information will be kept active for as long as you continue to use our services and maintain a relationship with us.

Our priority is to give you maximum flexibility and access to your data so that you can manage it in a convenient and efficient way. If at any time you decide to end your relationship with us, you will still have the opportunity to access and download your data before the transition is completed.

We are here to ensure that you have total control over your data and that your experience with our services is as satisfactory as possible.

Our priority is to ensure data security at Sagicc, and we do so through a combination of strong security measures. First, it is important to note that we have obtained ISO 27001 certification, demonstrating our commitment to best information security management practices. This means that we have implemented an information security management system that meets the highest international standards.

In addition, we use Amazon Web Services (AWS) as our data hosting platform. AWS is known for its focus on safety and meets numerous safety standards and regulations, including ISO 27001 information security standards. AWS offers a wide range of tools and security services that we use to protect our customers’ data.

Some of the security measures we implement include:

Access control: We use robust authentication measures and restrictive access policies to ensure that only authorized persons have access to the data.

Data encryption: All data are encrypted both in transit and rest, which ensures that even if someone accesses the data, they will not be able to decrypt it without authorization.

Threat Monitoring and Detection: We use advanced threat monitoring and detection tools to identify and respond to potential intrusions or suspicious activity.

Backups: We provide regular backup of the data to ensure availability and recovery in the event of failures or incidents.

Updates and patches: We keep our systems up to date with the latest security patches and updates to protect against known vulnerabilities.

SÍ TIENES MÁS DUDAS PONTE EN CONTACTO CON NUESTROS ASESORES EXPERTOS

La atención al cliente es un trabajo difícil, Sagicc lo hace más fácil.

I'm interested in Sagicc. What is the implementation process like in my company?

The basic process of implementing Sagicc in a company that serves multitudes of clients has the following stages:

1. Workshop with the company’s stakeholders, in which the requirements and needs of the interested areas will be raised.

2. Deployment, in which an instance (mycompany.sagicc.co) will be generated so that your company can use Sagicc.

3. Parameterization, in which with the help of one of our Implementation Engineers, you will adapt Sagicc to the needs of your company.

4. Training, in which the end users of the platform will learn how to use it.

5. Start-up, in which we will provide a short accompaniment to your company while they start working with Sagicc.

We invite you to schedule a consultation so that one of our specialists can help you with a diagnosis of your company and a work schedule.

Should I cancel the support separately?

Support is completely included in the license value we provide. At Sagicc, we consider support to be an essential part of our commitment to providing high-quality service to our customers.

We are here to help you every step of the way, from initial implementation to ongoing support and resolution of any queries or issues you may have.

Our support team is available to answer your questions, provide technical assistance, and ensure you are getting the most value from our services. There are no additional costs associated with support as we consider it an integral part of the experience of working with us.

We are always willing to address your needs and concerns, and our commitment is to offer you a complete, high-quality service.

Can it be paid annually?

Yes, we offer an annual payment option for our services, and there are additional benefits to choosing this option. By opting for annual payment, our clients can enjoy the following advantages:

Early Payment Discount: When paying annually, we offer a discount that is often significantly cheaper compared to monthly payment options. This allows our clients to save on costs in the long term.

Simplifying payment management: Annual payment eliminates the need to worry about making monthly payments, which can be more convenient and efficient from an administrative point of view.

Budget Stability: By knowing exactly how much service will cost throughout the year, our clients can plan and budget more effectively.

Long-term commitment: Paying annually demonstrates a long-term commitment to our services, often resulting in better utilization of the platform’s capabilities.

How is the security of customer data guaranteed?

Our priority is to ensure data security at Sagicc, and we do so through a combination of robust security measures. First, it is important to note that we have achieved ISO 27001 certification, demonstrating our commitment to information security management best practices. This means that we have implemented an information security management system that meets the strictest international standards.

Additionally, we use Amazon Web Services (AWS) as our data hosting platform. AWS is known for its focus on security and complies with numerous security standards and regulations, including ISO 27001 information security standards. AWS offers a wide range of security tools and services that we use to protect our customers’ data. .

Some of the security measures we implement include:

Access Control: We use strong authentication measures and restrictive access policies to ensure that only authorized people have access to data.

Data Encryption: All data is encrypted both in transit and at rest, ensuring that even if someone accesses the data, they will not be able to decrypt it without authorization.

Threat Detection and Monitoring: We use advanced threat detection and monitoring tools to identify and respond to potential intrusions or suspicious activities.

Backups: We make regular backup copies of data to ensure its availability and recovery in the event of failures or incidents.

Updates and Patches: We keep our systems up to date with the latest security patches and updates to protect against known vulnerabilities.

What is the maximum storage capacity?

The storage capacity at Sagicc is flexible and scalable to meet the needs of our customers. To provide initial guidance, we offer each customer a minimum of 100GB of storage. Additionally, we allocate 5GB of storage per user. This means that as your company increases the number of users, storage capacity will expand proportionally.

Importantly, there is no predefined maximum capacity, allowing businesses to adapt their storage space as they grow and evolve. Our standard rate includes this base capacity, but if you need additional space, we offer the possibility of purchasing additional GB at a cost of $0.30 USD for each additional GB.

We are committed to providing you with the flexibility to manage your storage needs and adapt to your changing requirements.

What is the company's contribution to helping the environment?

Our contribution to helping the environment lies in the promotion of ‘zero paper’ policies and the operational efficiency that we provide to companies through our omnichannel integration platform, Sagicc. By helping companies keep all their communication channels integrated with their management systems, we contribute in several ways:

Reducing paper use: By consolidating and optimizing communications through digital channels, we help reduce the need for printed documents and paper waste.

Operational efficiency: Our platform allows companies to automate and simplify processes, which not only saves time and resources, but also decreases the carbon footprint associated with managing physical documents.

Remote access and mobility: We facilitate access to information from anywhere, which reduces the need for travel and physical transportation of documents, thus contributing to lower greenhouse gas emissions.

Less waste: By integrating management systems, we help minimize errors and redundancies, which reduces wasted resources, including paper and energy.

Reporting and monitoring: We provide tools that allow more detailed monitoring and analysis of communications and processes, helping companies identify areas for improvement and make more sustainable decisions.

In summary, our focus on omnichannel integration and process digitalization has a positive impact on reducing paper consumption, operational efficiency, and promoting more environmentally friendly practices. We are committed to continuing to work in this direction and helping companies meet their sustainability goals.

What are the requirements to be a Partner?

To become a partner of our company, we value collaboration with organizations that share our values and are committed to mutual success. Although requirements may vary depending on the nature of the collaboration, the following are the general criteria we usually consider:

Legal compliance: It is essential that potential partners do not have legal problems that prevent the signing of commercial agreements. Legal compliance is a solid foundation for any business relationship.

Industry experience: We prefer partners who have experience in the areas of information technology (IT), marketing and B2B sales, as this can help in more effective collaboration and the creation of successful joint solutions.

Knowledge and competencies: We value partners who have solid knowledge in their respective areas and can provide skills and competencies that are complementary to ours. This may include experience in specific technologies, marketing strategies, or sales techniques.

Commitment to excellence: We seek partners who share our passion for offering high-quality solutions and exceptional service to our clients. Excellence is a fundamental value for us.

Customer Focus: We expect partners to share our commitment to customer satisfaction and are willing to work closely with us to meet customer expectations.

Specific collaboration details and requirements may vary depending on the type of agreement we are considering. If you are interested in exploring a collaboration with us, we invite you to get in touch to discuss your capabilities and how we could work together effectively.

Our intention is to establish strong and beneficial relationships with our partners, and we are open to considering various forms of collaboration that adapt to the capabilities and objectives of the parties involved.

Is it mandatory to take telephone, mail and SMS services with you?

No, it is not mandatory to take our telephone, email and SMS services. At Sagicc, we believe in offering our clients the flexibility to choose the services that best suit their needs and business objectives. We understand that each client has unique requirements, and our goal is to provide customized solutions that meet those needs.

Our approach is to work closely with you to understand your requirements and offer you the solutions that benefit you most. If you decide to use our telephone, mail or SMS services, we will be happy to provide you with our support and experience in those areas. However, the choice to use our services is entirely yours, and we impose no obligation in that regard.

We are here to be your partner in achieving your goals, and we are willing to adapt to your specific preferences and needs.

What is the implementation process like in my company?

The basic process of implementing Sagicc in a company that serves multitudes of clients has the following stages:

1. Workshop with the company’s stakeholders, in which the requirements and needs of the interested areas will be raised.

2. Deployment, in which an instance (mycompany.sagicc.co) will be generated so that your company can use Sagicc.

3. Parameterization, in which with the help of one of our Implementation Engineers, you will adapt Sagicc to the needs of your company.

4. Training, in which the end users of the platform will learn how to use it.

5. Start-up, in which we will provide a short accompaniment to your company while they start working with Sagicc.

We invite you to schedule a consultation so that one of our specialists can help you with a diagnosis of your company and a work schedule.