Integrated Management System Policy

Update Date: December 26, 2023

TECHNISUPPORT designs, develops, and launches information systems through software solutions, ensuring high levels of reliability and maintaining the appropriate levels of confidentiality, integrity, and availability of information and associated assets. We provide a rapid response to achieve full satisfaction and exceed the expectations of our customers and stakeholders, ensuring a commitment to continuous improvement.

To achieve the implementation and performance of this policy, management provides the necessary resources for maintaining and improving the Integrated Management System, actively participates in the establishment and monitoring of strategic objectives, ensures compliance with legal and applicable requirements, manages the identification, assessment, and treatment of risks at all processes and organizational levels, and carries out the necessary training actions.

Integrated Objectives

1. Fulfill the service agreements established with customers and stakeholders to achieve their satisfaction.
2. Provide customer satisfaction through an excellent service experience and by strengthening human talent.
3. Take actions that promote the continuous improvement of processes and services.
4. Improve our services with a culture of research, development, and innovation.
5. Achieve financial profitability that ensures the organization’s sustainability and growth.
6. Manage information security incidents and events in a timely manner.
7. Mitigate risks within the Management System to ensure the availability, integrity, and confidentiality of information assets.
8. Comply with legal and applicable requirements associated with service delivery and information security.