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POLICIES, AGREEMENTS AND CONDITIONS

CONTACT INFORMATION

( 605 ) 3852364

Monday to Friday from 8AM to 6PM Cra 57 # 99A – 65 Office 311
Torre Sur – Torres del Atlántico

Barranquilla, Colombia

Service Management Policy

TECHNISUPPORT designs, develops and launches information systems to the market through software solutions, defining organizational resources and processes related to the planning, design, transition, provision and improvement of services, in order to deliver value to the client through the agreed results.

Likewise, as a fundamental part of this policy, we assume the following commitments with our interested parties:

1. Customer satisfaction.
2. Timely completion of projects.
3. Compliance with service levels.
4. Permanent compliance with customer requirements and applicable requirements.
5. Provide timely and effective support for our services. Permanently carry out continuous improvement of our services and the SGS.

Comprehensive Objectives

  • Establish, optimize and document processes to manage the provision of our services and the development of projects.
  • Comply with the delivery and response (support) times agreed with the client.
  • Maintain the level of availability of the services agreed with our clients, preventing situations that affect the continuity of the operation.
  • Measure and guarantee customer satisfaction with the services provided by the organization.
  • Ensure compliance with current legal regulations applicable to the provision of the service and information security.
  • Take actions that promote the continuous improvement of processes and services.
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I'm interested in Sagicc. What is the implementation process like in my company?

The basic process of implementing Sagicc in a company that serves multitudes of clients has the following stages:

1. Workshop with the company’s stakeholders, in which the requirements and needs of the interested areas will be raised.

2. Deployment, in which an instance (mycompany.sagicc.co) will be generated so that your company can use Sagicc.

3. Parameterization, in which with the help of one of our Implementation Engineers, you will adapt Sagicc to the needs of your company.

4. Training, in which the end users of the platform will learn how to use it.

5. Start-up, in which we will provide a short accompaniment to your company while they start working with Sagicc.

We invite you to schedule a consultation so that one of our specialists can help you with a diagnosis of your company and a work schedule.

Should I cancel the support separately?

Support is completely included in the license value we provide. At Sagicc, we consider support to be an essential part of our commitment to providing high-quality service to our customers.

We are here to help you every step of the way, from initial implementation to ongoing support and resolution of any queries or issues you may have.

Our support team is available to answer your questions, provide technical assistance, and ensure you are getting the most value from our services. There are no additional costs associated with support as we consider it an integral part of the experience of working with us.

We are always willing to address your needs and concerns, and our commitment is to offer you a complete, high-quality service.

Can it be paid annually?

Yes, we offer an annual payment option for our services, and there are additional benefits to choosing this option. By opting for annual payment, our clients can enjoy the following advantages:

Early Payment Discount: When paying annually, we offer a discount that is often significantly cheaper compared to monthly payment options. This allows our clients to save on costs in the long term.

Simplifying payment management: Annual payment eliminates the need to worry about making monthly payments, which can be more convenient and efficient from an administrative point of view.

Budget Stability: By knowing exactly how much service will cost throughout the year, our clients can plan and budget more effectively.

Long-term commitment: Paying annually demonstrates a long-term commitment to our services, often resulting in better utilization of the platform’s capabilities.

How is the security of customer data guaranteed?

Our priority is to ensure data security at Sagicc, and we do so through a combination of robust security measures. First, it is important to note that we have achieved ISO 27001 certification, demonstrating our commitment to information security management best practices. This means that we have implemented an information security management system that meets the strictest international standards.

Additionally, we use Amazon Web Services (AWS) as our data hosting platform. AWS is known for its focus on security and complies with numerous security standards and regulations, including ISO 27001 information security standards. AWS offers a wide range of security tools and services that we use to protect our customers’ data. .

Some of the security measures we implement include:

Access Control: We use strong authentication measures and restrictive access policies to ensure that only authorized people have access to data.

Data Encryption: All data is encrypted both in transit and at rest, ensuring that even if someone accesses the data, they will not be able to decrypt it without authorization.

Threat Detection and Monitoring: We use advanced threat detection and monitoring tools to identify and respond to potential intrusions or suspicious activities.

Backups: We make regular backup copies of data to ensure its availability and recovery in the event of failures or incidents.

Updates and Patches: We keep our systems up to date with the latest security patches and updates to protect against known vulnerabilities.

What is the maximum storage capacity?

The storage capacity at Sagicc is flexible and scalable to meet the needs of our customers. To provide initial guidance, we offer each customer a minimum of 100GB of storage. Additionally, we allocate 5GB of storage per user. This means that as your company increases the number of users, storage capacity will expand proportionally.

Importantly, there is no predefined maximum capacity, allowing businesses to adapt their storage space as they grow and evolve. Our standard rate includes this base capacity, but if you need additional space, we offer the possibility of purchasing additional GB at a cost of $0.30 USD for each additional GB.

We are committed to providing you with the flexibility to manage your storage needs and adapt to your changing requirements.

What is the company's contribution to helping the environment?

Our contribution to helping the environment lies in the promotion of ‘zero paper’ policies and the operational efficiency that we provide to companies through our omnichannel integration platform, Sagicc. By helping companies keep all their communication channels integrated with their management systems, we contribute in several ways:

Reducing paper use: By consolidating and optimizing communications through digital channels, we help reduce the need for printed documents and paper waste.

Operational efficiency: Our platform allows companies to automate and simplify processes, which not only saves time and resources, but also decreases the carbon footprint associated with managing physical documents.

Remote access and mobility: We facilitate access to information from anywhere, which reduces the need for travel and physical transportation of documents, thus contributing to lower greenhouse gas emissions.

Less waste: By integrating management systems, we help minimize errors and redundancies, which reduces wasted resources, including paper and energy.

Reporting and monitoring: We provide tools that allow more detailed monitoring and analysis of communications and processes, helping companies identify areas for improvement and make more sustainable decisions.

In summary, our focus on omnichannel integration and process digitalization has a positive impact on reducing paper consumption, operational efficiency, and promoting more environmentally friendly practices. We are committed to continuing to work in this direction and helping companies meet their sustainability goals.

What are the requirements to be a Partner?

To become a partner of our company, we value collaboration with organizations that share our values and are committed to mutual success. Although requirements may vary depending on the nature of the collaboration, the following are the general criteria we usually consider:

Legal compliance: It is essential that potential partners do not have legal problems that prevent the signing of commercial agreements. Legal compliance is a solid foundation for any business relationship.

Industry experience: We prefer partners who have experience in the areas of information technology (IT), marketing and B2B sales, as this can help in more effective collaboration and the creation of successful joint solutions.

Knowledge and competencies: We value partners who have solid knowledge in their respective areas and can provide skills and competencies that are complementary to ours. This may include experience in specific technologies, marketing strategies, or sales techniques.

Commitment to excellence: We seek partners who share our passion for offering high-quality solutions and exceptional service to our clients. Excellence is a fundamental value for us.

Customer Focus: We expect partners to share our commitment to customer satisfaction and are willing to work closely with us to meet customer expectations.

Specific collaboration details and requirements may vary depending on the type of agreement we are considering. If you are interested in exploring a collaboration with us, we invite you to get in touch to discuss your capabilities and how we could work together effectively.

Our intention is to establish strong and beneficial relationships with our partners, and we are open to considering various forms of collaboration that adapt to the capabilities and objectives of the parties involved.

Is it mandatory to take telephone, mail and SMS services with you?

No, it is not mandatory to take our telephone, email and SMS services. At Sagicc, we believe in offering our clients the flexibility to choose the services that best suit their needs and business objectives. We understand that each client has unique requirements, and our goal is to provide customized solutions that meet those needs.

Our approach is to work closely with you to understand your requirements and offer you the solutions that benefit you most. If you decide to use our telephone, mail or SMS services, we will be happy to provide you with our support and experience in those areas. However, the choice to use our services is entirely yours, and we impose no obligation in that regard.

We are here to be your partner in achieving your goals, and we are willing to adapt to your specific preferences and needs.

What is the implementation process like in my company?

The basic process of implementing Sagicc in a company that serves multitudes of clients has the following stages:

1. Workshop with the company’s stakeholders, in which the requirements and needs of the interested areas will be raised.

2. Deployment, in which an instance (mycompany.sagicc.co) will be generated so that your company can use Sagicc.

3. Parameterization, in which with the help of one of our Implementation Engineers, you will adapt Sagicc to the needs of your company.

4. Training, in which the end users of the platform will learn how to use it.

5. Start-up, in which we will provide a short accompaniment to your company while they start working with Sagicc.

We invite you to schedule a consultation so that one of our specialists can help you with a diagnosis of your company and a work schedule.